A note concerning these terms and conditions:
“Terms” or “Conditions” means the terms and conditions of sale; “Goods” or “Products” pertains to posters and frames and any other Goods supplied by us in reference to your Order; “Order” means an Order made by you for the supply of Goods by us; “Price” means the price of the Goods, plus any relevant delivery charges; “You and Your” means the customer who buys Goods from us; “Our, Us, We” means Lumitrix Limited whose principal business address is The Studio, 25 Barlby Road, London, W10 6AN14.
Basis of sale and order confirmation
You confirm your purchase of Goods at the Price listed on our website by clicking Proceed to Checkout. By proceeding through the checkout process on our site you are agreeing to buy the Goods at the Prices indicated. Upon submission of payment details, the online order is considered final. Any offline orders taken via email, over the phone or in person are considered final upon verbal or emailed confirmation.
Upon placing an Order, an emailed confirmation will arrive to your appointed email address with an Order summary, total Price, shipping destination and other relevant details. If you notice any error in your Order, please get in touch with us immediately. If you contact us within 24 hours of Order placement, we will grant a full refund. If you have missed the 24-hour window, we still encourage you to get in touch as soon as possible so we can halt the Order and determine a relevant refund or amend the Order to your new specifications. If you fail to notify us of any changes needed we reserve the right to charge for the Order as stated in the Order confirmation.
Actual Posters and Frames
Due to the colour settings and screen resolution on your computer, posters may appear different upon arrival. We do our very best to represent the products as accurately as possible through photography, digital imaging and colour-correction.
Pricing and Delivery Costs
The Price of the Goods is as posted on our website and include VAT at the rate of 20% and exclude delivery charges. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. You can view the Price in GBP, USD and EURO's as shown on the Site. We then confirm the Price of Goods ordered plus delivery charges when you place an Order.
For those who are purchasing from countries that do not use Sterling or Euros, product prices are set at the beginning of each month. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
Any goods sent out of the UK need a CN22 customs form, but this is something that Lumitrix will arrange. However, there will be an additional £25 customs clearance charge to the following countries: Lichtenstein, Switzerland, Croatia, Norway, Montenegro, Serbia and Iceland. For any deliveries to Cyprus please note that extra carriage charges may apply.
If you are a customer whose credit/debit card is not denominated in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Orders will not be processed until payment is made in full.
Payment can be made by PayPal, Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by Lumitrix. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Lumitrix, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Sagepay, a secure online payment gateway that encrypts your card details in a secure host environment.
We do not accept payment via cheque.
Lumitrix Gift Cards are sold subject to the following terms and conditions:
- Gift Cards are valid for 12 months from date of purchase;
- Gift Cards can be redeemed against all products on the www.lumitrix.com site;
- Gift Cards are non transferable and may not be returned or redeemed for cash;
- If your order total is less than the value of the Gift Card, the remaining balance can be redeemed against subsequent orders. You may check your Gift Card balance online via your My Account page;
- If your order exceeds the value of the Gift Card, the remaining balance exceeding the value of your gift credit card must be paid by credit or debit card;
- You are unable to return products you have purchased using a Gift Card;
- Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch;
- Lumitrix is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser;
- Lumitrix is not responsible if a Gift Card is lost, stolen, destroyed or used without permission;
- Lumitrix reserves the right to cancel a Gift Card if we deem such action necessary;
- Sales tax and shipping is applicable on any products purchased with a Lumitrix Gift Card; and
- Shipping is applicable on Physical Gift Cards.
Generally posters are shipped out after 24 hours of Order confirmation and arrive shortly thereafter, depending on location.
You, the customer, are considered the owner of Goods once they leave our office. If return of Goods, for any reason, is required proper packaging of goods for return is required. We do not bear any responsibility for damage to Goods due to return shipment by you.
Intellectual Property Rights
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Lumitrix Software and all HTML and other code contained in this Site. All such Content including third party trademarks, imagery, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Lumitrix and/or its third party licensors.
Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
Any Content shared by users on any third party or social media site must only be shared in the manner expressly prescribed by the Site, and the images shall not be defaced or subjected to derogatory treatment in any form. The Content must not be misidentified and the author of the imagery must be noted at all times. Lumitrix does not own the copyright of any of the images offered for sale or sharing.
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Lumitrix tries to ensure that the information on this site is accurate and complete. Lumitrix does not promise that Lumitrix's Content is accurate or error-free. Lumitrix does not promise that the functional aspects of the Site or the Content will be error free or that this Site, Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
The personal opinions of the photographers whose imagery we sell, or any third parties with whom we are associated, are their own and do not necessarily reflect the views of Lumitrix and we accept no responsibility for any such views expressed in any media.
Lumitrix is committed to protecting the copyright of our photographers. The products available for sale on the Site are all subject to copyright, which remains with the artist at all times. By purchasing a product from this Site the client or Site User obtains no rights at all over the copyright of the image, and many not deface, alter, publish, offer for sale, misidentify, copy or reuse the image or the product or any part thereof for any purposes without express written permission from the copyright holder.
While we endeavour to reproduce our images as faithfully as possible on the Site, Lumitrix is not responsible for any minor tonal differences that may be found in the printed product. However, if the differences are beyond a reasonable level, please contact our customer service team and we will investigate.
We may include hyperlinks on this Site to other websites or resources operated by parties other than Lumitrix, including photographers and advertisers. Lumitrix has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Guarantees and claims
If you have serious concern about the condition or quality of our Goods upon delivery, contact us immediately. We accept claims when there is a reasonable and significant issue with the quality of our Goods. Valid claims must be made within seven days of arrival. If you feel you need to make a claim based on a completed order, please contact Lumitrix either online via the website, or by post.
We do our best to remedy any such issues by replacement of Goods. If an adequate replacement is not possible, we will offer a refund of the original price.
Lumitrix only makes guarantees limited to Goods sold for private and/or domestic use and is not liable for any losses or damages beyond the price/value of the Goods upon ordering.
If any price listed is inaccurate due to an administrative, conversion or technical error, we reserve the right to cancel the order. In the case that it has already been charged to your credit card, we will issue credit back to the appropriate account.
If you perceive any technical error while processing an order and require assistance or clarification please contact us via the website, citing your specific concerns and any relevant order confirmation or promotional code.
Cancelling your Order Under the Distance Selling Regulations
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 7 working days of receipt. Notice of contract cancellation under the DSRs must be given in writing to:
Notice of Contract Cancellation: Customer Care Department, The Studio, Lumitrix, 25 Barlby Road, London W10 6AN or by email to: firstname.lastname@example.org
For orders cancelled under the DSRs, we will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to: Lumitrix Ltd, The Studio, Lumitrix, 25 Barlby Road, London W10 6AN
All items must be returned unused and in their original condition, from the original delivery country.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the Goods and will be liable for damage to them until we receive them. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within 7 working days of receiving the order, by email or post as described above.
You have certain rights under the law. Unless otherwise stated, Lumitrix or its licensors own the intellectual property rights of the Site.
- That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
- Certain remedies if a product is defective; and
- A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.
More particularly to this Site, you are entitled to share certain specific Content to third party sites only as expressly prescribed by the Site, including in these Terms and Conditions. Lumitrix does not own the copyright of any of the images offered for sale or sharing.
It is not permitted to sell, rent or sub-licence material from the website. Nor reproduce, duplicate, copy or otherwise exploit material on the Site for a commercial purpose.
The Site must not be used to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. Systematic or automated data collection activities must not be conducted.
Any Contract or Transaction or any dispute arising thereof or in relation to this Site shall be governed by the laws of the United Kingdom. The Customer agrees to submit to the jurisdiction of the British courts.
Lumitrix is a company registered in Scotland with the Business Registration No.: SC422430
Online communications can be directed to: email@example.com
Communications via post can be delivered to:
The Studio, Lumitrix, 25 Barlby Road, London W10 6AN